Account Deletion

Last updated: August 2026

Data controller: MEDIASTAGE S.R.L., str. Timiș nr. 81B, Giroc, jud. Timiș, Reg. Com. J2026045379002, CUI 55259305, email: [email protected]. This page describes the deletion of a client account from the StilHub app (Android, iOS, web). Full details on data processing: Privacy Policy.

Deleting from the app (recommended, instant)

Open the StilHub app and log in.
Go to Profile (the last icon in the bottom bar).
Scroll to the bottom of the page, below the “Log out” button.
Tap “Delete account” and confirm twice.

Deletion is immediate and irreversible. No further confirmation is needed from us.

Deleting by email (alternative)

If you no longer have access to the app, send a request from the email address you used to create your account, to [email protected], with the subject “Account deletion”. We process the request within 30 days (usually within a few business days), in accordance with Articles 12 and 17 GDPR, and confirm by email.

What gets deleted and what is kept

Permanently deleted:

the account (email, name, phone number, password, profile photo);
the reviews you left (salons' average ratings are recalculated);
waitlist sign-ups;
verification codes, authentication tokens, and push notification tokens;
the newsletter subscription (if any).

Kept, without your personal data:

past appointments remain in the salons' records, anonymized (no name, no phone number), the salon needs its own activity history;
salons' commercial records (session packages sold, product orders), disconnected from your identity;
tax documents, where the law requires their retention (statutory fiscal archiving periods).

Deleting a salon account (StilHub Business)

If you manage a salon and use the StilHub Business app or the panel at stilhub.ro/business, delete your management account like this:

Open the StilHub Business app (or the web panel) and sign in.
Tap Help & Support in the menu.
Open the "How do I delete my account?" section.
Type your account e-mail address to confirm. If two-step verification is enabled, also enter the code from your authenticator app.
Press the red delete button. Deletion happens immediately.

What happens on deletion: your administrator data (name, e-mail, phone) is anonymised and access ends immediately. If you were the last administrator of the salon, the salon is closed: it no longer appears in the app, upcoming appointments are cancelled automatically (with refunds for those paid online), and the subscription and automatic top-ups are stopped, so no card can be charged again.

What is kept: issued invoices and billing history are retained, because tax law requires us to keep them. Past appointments stay in the salon's records, without your personal data.

If you no longer have access to your account, write to [email protected] from the account address and we will delete it for you.

Questions

For any question about your data: [email protected]. You also have the right to file a complaint with ANSPDCP (dataprotection.ro).